Shipping Policy

Thank you for shopping with Urbora.

We aim to deliver your order as quickly and safely as possible.

Processing Time

• Orders are usually processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time:

6–8 business days

Delivery timelines may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.

Shipping Charges

We offer both Free Shipping and Paid Shipping, depending on the product, order value, promotional offers, or delivery location.

Any applicable shipping charges will be clearly displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Urbora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we work with reliable courier partners, delivery times may occasionally be affected by:

• Weather conditions
• Natural disasters
• Public holidays
• High order volumes
• Courier service disruptions
• Remote delivery locations

We appreciate your patience in such situations.

Failed Delivery Attempts

If delivery cannot be completed after multiple attempts due to customer unavailability or incorrect address details, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Contact Us

If you have any questions regarding your shipment, our customer support team is always happy to assist.