Contact Us

We'd Love to Hear From You!

Have a question about your order, need product assistance, or simply want to get in touch? Our support team is here to help.

We're committed to providing quick, friendly, and reliable customer support.

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Customer Support

📧 Email: support@urbora.com

📞 Phone: +91 XXXXXXXXXX (Optional)

💬 WhatsApp: +91 XXXXXXXXXX (Optional)

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Support Hours

Monday – Saturday

🕘 9:00 AM – 6:00 PM (IST)

We strive to respond to all emails within 24–48 business hours.

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Need Help With?

Our team can assist you with:

• Order Status & Tracking
• Product Questions
• Damaged Item Claims
• Returns & Refunds
• Shipping Queries
• Payment Issues
• General Support

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Before Contacting Us

To help us resolve your query faster, please include:

• Your Full Name
• Order Number
• Registered Email Address
• A brief description of your issue
• Photos or videos (if applicable)

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Damaged Product?

If your product arrives damaged, please contact us within 48 hours of delivery and attach:

• Your Order Number
• A continuous unboxing video showing the sealed package being opened
• Clear photos of the damaged product

Please note that damage claims cannot be processed without a valid unboxing video.

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Our Promise

At Urbora, your satisfaction is our priority. Whether you have a question before placing an order or need assistance after your purchase, we're always happy to help and will do our best to resolve your concerns as quickly as possible.

Thank you for choosing Urbora! ❤️